Terms of use
These terms apply when you use Tensil Fit: the size widget on partner brands' websites, the Tensil Fit Wallet and your fit profile. Please read them with our privacy notice.
The short version
- Tensil Fit is free for shoppers and is for people aged 18 and over.
- Our size recommendations are our best estimate, not a guarantee. The brand you buy from is the seller, and its returns policy applies.
- Keep your sign-in codes to yourself, and only enter your own measurements (or someone else's with their permission).
- You can delete your account at any time.
- Nothing here takes away your rights as a consumer.
1. Who we are
Tensil Fit is provided by [COMPANY NAME] Ltd, registered in England and Wales (company number [COMPANY NUMBER]), [REGISTERED OFFICE ADDRESS] ("we", "us"). Contact us at [email protected].
2. What Tensil Fit does
Tensil Fit keeps a fit profile for you and uses it to recommend a size for products at partner brands, explaining how each size is expected to fit. It can learn from clothes you own and, if you allow it, from what you buy and return at brands you link.
Tensil Fit is currently offered as a preview. Features may change, and the service may sometimes be unavailable while we improve it.
3. Your account
- You must be 18 or over to create an account. You confirm this when you sign up.
- You sign in with a one-time code sent to your email or phone. Keep codes private and tell us at [email protected] if you think someone else has used your account.
- One account per person. The profile should describe you.
- You can ask a friend, trainer or store assistant to take your measurements through a link you create. Only share that link with someone you trust; it expires after 15 minutes.
4. Size recommendations
- Recommendations are estimates based on the information you give, the brand's size charts and fabric details. They can be wrong, especially when you give few details or a brand's information is incomplete. We show how confident we are each time.
- You decide what to buy. Your purchase is with the brand, not with us: the brand's terms, delivery and returns policy apply, and your statutory rights against the seller are unaffected.
- To check that recommendations help, some shoppers at a brand don't see a recommendation for a while (see the privacy notice). Your sizes are always available in your Wallet.
- Recommendations describe how garments fit. They are not health, fitness or medical advice.
5. Using Tensil Fit fairly
Please don't:
- enter someone else's details without their permission, or create accounts for other people;
- try to access other people's data, our systems or brands' data, or get around our security or rate limits;
- use automated tools to scrape recommendations or size data, or overload the service;
- copy, resell or reverse-engineer the service or its sizing model.
If you break these terms, we may suspend or close your account. Where reasonable, we'll tell you why first.
6. Our content
The Tensil Fit name, logo, software, sizing model and content belong to us or our licensors. You may use the service for your own personal shopping. Brand names, logos and size charts belong to the brands.
7. Your data
Your profile is yours. You can download it or delete it in the Wallet at any time. How we handle it is explained in our privacy notice.
8. Our responsibility to you
- Tensil Fit is free for shoppers. We provide it with reasonable care and skill, but we can't promise it will always be available, error-free, or that a recommended size will fit.
- We are not responsible for products, prices, delivery or returns at brands; those are the seller's responsibility.
- We are only responsible for loss that was a foreseeable result of us breaking these terms or failing to use reasonable care.
- Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or anything else that can't be limited by law, or your rights under consumer law.
9. Ending
You can stop using Tensil Fit and delete your account at any time in the Wallet. We may close the service or your account with reasonable notice, or straight away for serious misuse. If we close the service, we'll give you time to download your data.
10. Changes to these terms
We may update these terms, for example when we add features or the law changes. If a change matters, we'll tell you in the Wallet before it takes effect. If you don't agree, you can delete your account.
11. Law and disputes
These terms are governed by the law of England and Wales. If you have a problem, contact us first at [email protected] and we'll try to resolve it. You can bring a claim in the courts of England and Wales; if you live in Scotland or Northern Ireland you can also use your local courts, and if you live in the EU you keep the protection of your country's consumer law and can use your local courts.